FAQ Help Center
Got questions? We’ve got answers about your Nigerian meal kits, delivery, and more.
General
Please visit our shop page, select a meal kit, and click the add to cart button.
Shipping option will be selected based on the delivery address and calculated at checkout.
Our products are customisable within the options that are available on the site, you have the choice to select your proteins, pepper, extras, spice levels.
We accept payment with your Visa, Mastercard, PayPal and all major Credit cards.
Our customer service team is available to answer your questions Monday – Friday (11:00 AM – 6:00 PM GMT) and please expect a response within 24 – 48 hours.
Our contact email is hello@sisefood.com
For cancellation or change of order destination and other details, you can contact via email at hello@sisefood.com within 24 hours of placing your order.
Our products are 100% Halal.
We do work with some allergens, so we have provided a full list of ingredients and allergens under each product.
We’ve also provided a detailed ingredients list on the packaging when you receive it.
If you have any concerns regarding an allergen, you can talk to us at hello@sisefood.com before placing your order for any additional information.
Shipping & Returns
Sísè will be happy to replace any product(s) in the very unlikely event that they might be damaged or spoiled within its travel life. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives and send us an email at Hello@sisefood.com within 48hrs of delivery.
Sísè is not responsible for damage or loss as a result of shipments being returned to the depot location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive/retrieve the package on the day that it is delivered.
We use a delivery service with a tracking function so you can always monitor your orders during transit.
We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third-party delivery company, but this unfortunately is out of our control. Products that are delivered late by the delivery company is not Sísè’s responsibility.
Holidays or weather may delay delivery. Sísè’s products are perishable, we are unable to accept returns or offer refunds caused by any shipping delays from the delivery company. However, our shipping team will investigate each case, and we will do our best to make sure your delivery issues are taken care of adequately.
At the moment, we only deliver to mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. We currently don’t deliver to the Scottish Highlands or Islands.
But we’ve got big tasty ambitions, so if we currently don’t deliver to you yet, check back for future updates as we’re always looking to improve and hope we can get our boxes further out to you soon.
PLEASE NOTE: We do not ship / deliver over public holidays. Please leave adequate time to get your deliveries.
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We currently operate 2 shipping days, Mondays and Thursdays. All orders placed from Thursdays to Sunday midnight (11:59 PM GMT) weekly (Subject to stock availability) will ship out on the Monday batch for next day delivery and All orders placed from Monday to Wednesday midnight (11:59 PM GMT) weekly (Subject to stock availability) will ship out on the Thursday batch for next day delivery or unless you have chosen a specific delivery date. (No Deliveries on Public Holidays)
The Shipping options are automatically calculated at checkout depending on your delivery address and products ordered
Your order will be delivered within 24 hours after it is shipped. However, there are sometimes factors outside of our control with the third-party delivery service providers that might affect this timeline.
Yes, you will receive a notification on the email address or phone number that you provided at checkout once your order has been shipped.
You can make amendments to delivery instructions, once you’ve received the shipping notification
We are working on making this a service that will be available very soon. Please contact us to learn more.
packaging & storage
Immediately after receiving your delivery, unpack your box, take out the items and pop them straight in your freezer to keep them fresh until you’re ready to enjoy them.
To preserve the integrity of your box, storage in the fridge (up to 8hrs) and cook alternatively store it in the freezer (up to 4 weeks) Thaw in original packaging in a bowl of room temperature water prior to cooking or simply cook from frozen.
We’re sorry to hear that. We’re committed to sending quality ingredients in every box. If any of your ingredients don’t arrive ready to enjoy, please let us know within 24hrs of receiving your delivery. While we aren’t able to send replacement ingredients, we’ll happily issue you a Sísè credit to make up for any additional ingredients you need to replace. If an ingredient is missing or not unusable, please let us know by emailing us at hello@sisefood.com Whenever possible, please attach a photo of any affected ingredients with your submission, so we can make improvements in the future.
We’re sorry to hear you’re missing a recipe card, but don’t worry, we’ve got you covered. Our recipe cards are stored in our recipe page on the website. Click on the button below and select the meal you’d like to cook.
Our standard delivery time slot is between 8AM and 9PM, so your box can arrive at any time within this window. Please keep an eye out for any SMS or email updates we or your courier may provide about your delivery. If you are based in Mainland UK or Northern Ireland, your courier will send you tracking information via SMS or email on the day of your delivery. Please refer to this for up-to-date information.
Please get in touch with us if your delivery window has passed and you’ve not received an email update.
